Return & Refund Policy

Return, Refund & Shipping Policies

 

RETURN POLICY

 

Last updated June 05, 2020

 

 

Thanks for shopping or selling at Auction2Africa.com. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within seven (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. We do not offer refund for such services as direct sales fees or fees associated with listing or sale of your products.

 

RETURN PROCESS

 

To return an item, please email customer service at returns@auction2africa.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

 

Auction2Africa.com Limited

Attn: Returns

RMA #

No 4. Labcon Clinic Road, Dutse-Sokale Bus-Stop

Bwari Expressway

Abuja, FCT 901101

Nigeria

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS  

 

The following items cannot be returned or exchanged:

 

  •     Underwear of any type
  •     Exported perishable food products
  •     Items received intact but damaged by the buyer

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

 

To be eligible for a return,

 

  • Your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.

NO REFUNDS

You will not receive refunds if; You did not receive your orders due to factors caused by you or factors beyond [Your Store or Business Name] control, like;

  1. Wrong shipping address
  2. Not cleared by your local custom
  3. Natural disaster which led to the delay

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

returns@auction2africa.com

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